Shipping and Replacement Policy
Business hours: Monday – Friday, 8:00 AM – 5:00 PM Central Standard Time
JangoCell ships products same-day for all orders placed before 1:00 PM CST, Monday – Thursday. Orders placed on Friday will be shipped on the following Monday.
JangoCell utilizes UPS or FedEx for our shipping. Due to the nature of our cell products, overnight shipping is required. Other products that do not require dry ice can be shipped via standard ground. Customers are required to pay a flat fee that covers a portion of shipping and handling costs, unless they have received a special offer or coupon. Shipping and handling costs include but are not limited to: packing time, Styrofoam container and box, dry ice, and shipping costs as calculated by the shipping company.
JangoCell guarantees its products against manufacturer defect or damages during shipping. Customers must request a replacement within one week of receiving the product.
Abuse of the return policy may result in a rejection of claims. JangoCell processes product replacements at its discretion.