Shipping and Replacement Policy
Business hours: Monday – Friday, 8:00 AM – 5:00 PM Central Standard Time
JangoCell ships products same-day for all orders placed before 12:00 PM CST, Monday – Wednesday. Orders placed on Thursday or Friday will be shipped on the following Monday.
JangoCell utilizes UPS for 2-day shipping. Due to the nature of our cell products, 2-day shipping is required. Other products that do not require dry ice can be shipped standard ground. Customers are expected to pay for shipping costs, unless they have received a special offer or coupon. Shipping and handling costs include: packing time, Styrofoam container and box, dry ice and shipping costs as calculated by UPS.
Every JangoCell customer is granted a one-time replacement with no questions asked. JangoCell guarantees its products against manufacturer defect or damages during shipping. Customers must request a replacement within one week of receiving the product.
JangoCell will only replace defective products that meet the criteria. Future replacements require the documentation of detailed descriptions and protocols used prior to discovering the defect. Repeat uses of the return policy may result in a rejection of claims. JangoCell processes product replacements at its discretion.